Customer Support Specialist Internship
Are you ready to be part of a global hospitality technology revolution? At Omniboost, we're not just another company – we're a dynamic force shaping the future of hospitality tech. With our headquarters nestled in the Netherlands and our vibrant Americas base in the heart of New York City, we're seeking talented individuals to join our Customer Support team and take part in our international expansion journey.
About Omniboost
Omniboost is redefining financial data integration in the hospitality industry, empowering hotels and restaurants worldwide to streamline operations, harness data insights, and drive growth. With over 6,500 integrations across 85 countries, we deliver innovative solutions that simplify processes and boost efficiency. Our focus includes Property Management Systems (PMS), Point of Sale (POS), Accounting, and Data Insights, all while fostering a culture of innovation, collaboration, and excellence.
Your Role
As a pivotal member of our Customer Support team based in NYC you will be involved in helping drive growth. Your role is more than a job – it's a commitment to ensuring customer satisfaction and delight. You'll be the troubleshooter, the pain-point resolver, and the customer happiness advocate. Moreover, you'll play a crucial role in the seamless onboarding of new customers onto our cutting-edge platform.
Key Responsibilities
- Mastering the art of Customer Success – ensuring our clients' needs are met beyond expectations
- Providing top-tier Customer Support that transcends mere satisfaction to create genuine delight
- Tackling challenges head-on, transforming them into opportunities for customer growth
- Collaborating with internal teams to relay valuable insights and enhance our offerings
- Guiding new customers through the onboarding process, setting them up for success
Key Requirements
- Current enrollment or recent graduate in a related degree program (experience in Hospitality or Hospitality Tech is a bonus but not required)
- A communication virtuoso, skilled at interacting with customers and collaborating internally (Fluency in English a must, any additional languages I.e Spanish, etc a plus)
- Organized, meticulous, and a stickler for punctuality
- Bonus points for a knack for technology integrations, basic accounting knowledge, and familiarity with tools like Salesforce and Atlassian
- You thrive on autonomy, handling responsibilities, managing tasks, and owning your schedule
- A passion for problem-solving and a genuine desire to assist individuals and businesses
Bonus skills
You share our Core Values, which we embody into our everyday DNA:
- Willingness to Serve, Selflessly
- Growth Mindset
- Accountability
- Transparency
What we offer
We are as committed to you as you are to us. This is what we have to offer:
- A dynamic, innovative work environment with a talented and passionate team
- Hands-on experience, mentorship and the opportunity to learn and grow within the dynamic field of customer support
- Opportunities for both personal and professional growth, with potential for a permanent role
- The chance to make a tangible impact in the hospitality industry
- A competitive salary package that recognizes your expertise and contributions
- Company-provided tech tools, ensuring you're equipped with the best resources
- Unlimited vacation days to support work-life balance and personal well-being
Join Us and Revolutionize Hospitality Tech
If you're ready to propel your career with a dynamic and forward-thinking company that's redefining hospitality tech, Omniboost is the place for you. Joining our team means becoming a vital contributor to global tech innovation in hospitality.
Apply Now and Elevate Your Future with Omniboost!
Please send us an e-mail with your resume and motivation at jobs@omniboost.io
