Integration Specialist

Your Role

In this role, you'll deliver warm, solution-focused support while helping clients integrate essential systems like Property Management Systems (PMS), Point of Sale (POS) platforms, and accounting software. Your goal? To ensure every interaction is smooth, supportive, and leaves a lasting impression. 

If you find joy in solving problems, love making complex systems feel simple, and believe in going above and beyond for others, this is the role for you. 

Key Responsibilities

• Facilitate seamless integrations between PMS, POS, and accounting software, ensuring that each customer is set up for success from day one. 
• Assist in troubleshooting integration challenges, leveraging your expertise to find creative, effective solutions that keep clients satisfied and operations running smoothly. 
• Act as a customer advocate, ensuring their concerns and needs are communicated clearly and addressed promptly within the team. 
• Collaborate closely with sales and product teams to ensure that customer feedback and integration insights are used to drive improvements in our products and services. 
• Solve technical issues in collaboration with our technical team, always going above and beyond to ensure customer satisfaction. 
• Actively contribute to improving customer support processes and finding ways to delight customers at every opportunity. 
• Document solutions and share knowledge within the team to improve efficiency and service quality. 

Key Requirements

• Strong passion for working in the hospitality and/or service industry and pride in providing exceptional service. 
• Desire to deliver above-and-beyond support and happiness to our customers. 
• Experience in the hospitality and/or service industry – you understand the industry and are passionate about making it better.
• Accounting knowledge is a big plus. 
• Strong communication skills in English, and being fluent in German is a bonus. 
• Independent, proactive, and focused on meeting customer needs.
• A bachelor's degree is not our biggest differentiator. It’s your resume and passion that we’re really interested in. 

You share our Core Values

• Extreme Ownership
• Willingness to Serve (Unreasonable Hospitality)>
• A relentless Growth Mindset
• Playing Offense, not Defense
• Staying confidently Humble, never Arrogant

What we offer

We are as committed to you as you are to us. This is what we have to offer:

• A dynamic, innovative work environment with a talented and passionate team.
• Hands-on experience, mentorship and the opportunity to learn and grow within the dynamic field of customer integrations and support.
• Opportunities for both personal and professional growth.
• The chance to make a tangible impact in the hospitality industry.
• A competitive salary package that recognizes your expertise and contributions.
• Company-provided tech tools, ensuring you're equipped with the best resources.
• Unlimited vacation days to support work-life balance and personal well-being.
• Flexibility to work from our offices worldwide, or explore remote options.

Join Us and Revolutionize Hospitality Tech

If you're ready to propel your career with a dynamic and forward-thinking company redefining hospitality tech, Omniboost is the place for you.

Apply Now!
Send your resume and motivation to jobs@omniboost.io