Episode 15: Back to Basics and the Guest Experience w/ Claudia Meglin

On this episode of Hospitable we get back to the basics of hospitality… the guest experience.

We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI. Join us as we explore the future of hospitality and how technology can revolutionize the industry.

Claudia emphasizes the importance of experiencing a hotels operational processes and shares her passion for those "aha" moments when things click into place.

Tune in to hear more of Claudia’s journey + get back to basics of the hotel guest experience!

Podcast Timestamps:
[00:00:00] - Importance of Hotel Operations Insight
[00:00:35] - Introduction of Guest Claudia Meglin
[00:02:10] - Claudia's Career Journey in Hospitality
[00:07:44] - Differences Between Boutique Brands and Big Chains
[00:10:02] - Training and Empowering Hotel Staff
[00:14:36] - Hospitality Trends for 2024
[00:18:16] - Balancing Digital and Traditional Guest Experiences
[00:22:31] - Back to Basics: Training for 2024
[00:27:03] - Initiatives and Training Focus for 2024
[00:30:49] - Evolution of Hotel Technology Post-COVID
[00:33:39] - Seasonal Dynamics in Hospitality
[00:35:12] - Anticipating AI's Practical Use in Hospitality
[00:38:03] - Claudia's Connection with Omniboost
[00:41:01] - Omniboost's Growth and Future Plans
[00:42:42] - Closing Remarks and Contact Information