Episode 3: How Does Technology Help Ensure Customer Experience

This episode features Kari Ann Fiskvik, the Vice President, Technology at Strawberry Group (formerly Nordic Choice Hotels).

Kari Anna discusses her passion for leveraging technology to improve people's lives and enhance the customer experience. She shares her experiences with crisis management, including a cyber attack and a major organizational crisis.

We discuss the importance of finding the balance between using technology to enhance the customer experience while still maintaining the human touch. Join us as we explore the challenges and opportunities of incorporating AI into business operations and the need for work-life balance. Don't miss out on this insightful conversation that delves into the future of technology and its impact on our lives.

Podcast Timestamps:
[00:00:00] Enabling efficient staff communication.
[00:07:04] Balancing personal and professional lives.
[00:09:52] Vacation mode is starting. [00:12:53] Trying both business and tech.
[00:17:29] Adaptability in the hospitality industry.
[00:19:33] Enabling staff for customer experience.
[00:22:13] Making conscious choices in technology.
[00:26:51] The rise of third-party booking systems.
[00:30:24] Largest digitalization program in hospitality.
[00:34:49] Making the digital shift.
[00:39:00] Joy and existence
[00:42:14] Getting more women into tech.
[00:44:35] True diversity and innovation.
[00:47:25] Innovation and human potential.