In this episode, we dive into the fascinating world of hospitality technology and how it is transforming the guest experience with Hotel Tech Report Co-Founder and CEO Jordan Hollander. Jordan and his twin brother Adam Co-Founded HTR to combing a high-tech, connection-focused platform for hotels.
We discuss how software companies are leveraging data and AI to enhance the guest messaging space. We also discuss the importance of reviews and ratings in the hotel industry, and how generative AI is revolutionizing customer support. Join us as we explore the cutting-edge innovations that are making hospitality more human through technology. Don't miss out on this exciting conversation!
[00:00:00] Starting a marketplace.
[00:04:05] Difficulty of validating competition.
[00:07:21] Easier way to sell.
[00:10:05] Creating trust through data.
[00:14:40] Why hospitality, why that niche?
[00:17:27] Hotel Tech Reports' impact.
[00:20:37] AI in guest messaging.
[00:24:23] Connectivity in the hospitality industry.
[00:26:28] Technology and hospitality growth.
[00:30:48] Letdowns in hotel experiences.
[00:33:08] The human element of travel.
[00:36:32] Awesome technology products and stories.
00:00:12 Focus on creating value first.
The timestamp in the podcast where it starts to talk about creating transparency in hotel technology is.
00:06:14 Creating transparency in hotel technology.
00:09:43 Marketplace evolution and value creation.
00:17:55 Hospitality industry and leveraging data. 00:19:09 CRM and guest messaging evolving.
00:25:19 Tech stack audit and offers program.
00:28:27 Intuitive design is crucial.
00:33:13 Human connection enhances travel experiences.
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