In the first episode of the "Hospitable" podcast, host Rob Napoli introduces the podcast and its purpose of exploring the customer experience in the hospitality industry. He is joined by Kees Zorge, the founder and CEO of Omniboost, and Mike Baecke, the CEO of Omniboost.
We delve into the world of hospitality and explore what it means to be Hospitable across the globe. Join us as we discuss the needs and challenges of the hospitality industry, and how technology can both enhance and hinder the guest experience. Our goal is to uncover the secrets of the industry and provide insights that will help you focus on what's most important - your guests. We also have special guests, including architects and designers, who will share their perspectives on customer experience. Get ready for a non-commercial, thought-provoking conversation that will move the industry forward. So sit back, relax, and enjoy this exciting journey with us!
[00:02:43] From e-commerce to hospitality.
[00:05:23] Non-traditional approach to business.
[00:08:10] The non-commercial aspect.
[00:11:43] Worst travel fails.
[00:14:45] Giving time back for creativity.
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