In this episode of Hospitable, Rob Napoli chats with Olaf van Heperen, senior technology partner at Eversheds Sutherland, a global top 10 law practice, to discuss the use of AI in the hospitality industry and its impact on customer profiling and facial recognition and how it will continue to shape the industry.
We also discuss the EU AI Act and its implications for AI regulation worldwide. Join us as we explore the opportunities and challenges that AI presents in creating more human experiences in hospitality.
Tune in to learn more about the intersection of technology and hospitality.
[00:00:00] AI in the hospitality industry.
[00:05:41] Technology-driven changes in hospitality.
[00:09:02] Cross-continent data flow challenges.
[00:15:37] Human connection in hospitality.
[00:17:19] The human element of creativity.
[00:21:18] The worst travel story.
[00:24:47] Jumping on the pod.
00:05:09 Hospitality industry becoming technology-driven.
00:06:43 Data and AI impact hospitality.
00:16:23 AI enhances, but cannot replace, human creativity.
00:18:36 Human connection is irreplaceable.
00:24:35 Connect with Olaf for more information.
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